Company Description

SO Sofitel Mauritius, situated in the South of Mauritius, with 92 suites and luxury villas. Glittering sandy beaches refreshed by a tropical breeze, in the shade of palms and filao trees. A luxuriant garden of flowering hibiscus, paradise of exotic colourful birds. In the most protected region of Mauritius, on a 14-hectare domain bordering a one-kilometre white sand beach, this human scale resort offers exoticism, relaxation, wellbeing, comfort and a 5 star deluxe service.

• 84 Lushury Rooms (60 m²) – 5 inter-leading pairs
• 4 Beach Suites (100 m²)
• 2 Beach Suites Family (110 m² with an alcove for 2 children)
• 2 Beach Villas (230 m²)
  
  

Job Description

Managing Property Operations and Engineering Budgets

• Supervises the complete Engineering team.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Select and order or purchase new equipment, supplies, and furnishings.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises the day to day operations of Engineering.
  

Maintaining Property Standards

• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
  

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
  

Managing Profitability

• Helps establish priorities for total property maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
  

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employees are treated fairly and equitably.
• Strives to improve service performance.
• Provides feedback to employees based on observation of service behaviours.
• Supervises employee's ability to execute departmental and property emergency procedures.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Solicits employee feedback.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
• Ensures property policies are administered fairly and consistently.
  

General/ miscellaneous

• Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering department.
• Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the HR Manager
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested
• Other duties as assigned.
  

Qualifications

Education: Degree in Engineering or equivalent

Experience: At least 3 years of proven experience in a comparable position in a hotel setting.

Other: Computer skills and good communication skills