TouchPoint

Salary: $120,000-140,000 per year

Other Forms of Compensation: 20% bonus eligibility

Reports To: SVP, Strategic, Analytics, & Performance Excellence

Schedule: Full time; requires about 50-60% travel. More details are available upon interviewing. This is a remote position. The ideal candidate is based in Milwaukee, WI, Chicago, IL, Indianapolis, IN, Nashville, TN, Austin, TX, Pensacola, FL, Birmingham, AL.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Touchpoint is a proven, standardized turnkey operating platform designed to drive greater efficiency, effectiveness and transformative change for our clients. As a leader in our field, we are seeking a highly skilled Director of Culinary Implementation to drive change through continuous improvement and strategic initiatives that achieve tangible financial and operational outcomes. This pivotal role will collaborate directly with senior leadership, including the SVP of Strategy, Operations & Analytics, Division President, Regional Vice Presidents, Corporate Executive Chefs and Standards team to drive national performance initiatives and scale best practices across our operations.

Summary:

As the Director of Culinary Implementation, you will play a key leadership role in shaping the future of TouchPoint Support Services. You will partner closely with senior culinary and operations leaders to implement emerging technologies, drive performance excellence, and scale innovative solutions. This position is part of a newly established team focused on implementing change at scale — from modern kitchen technologies like UNOX EVEREO to refined culinary standards that elevate performance and client satisfaction. Your strategic insight, change management skills, and operational rigor will help ensure sustainable success nationally. We're looking for a collaborative leader who is equally comfortable in the kitchen and the boardroom — someone who can inspire teams, lead national initiatives, and deliver measurable results in a fast-paced environment. By joining us, you will be part of a passionate and driven team committed to making a lasting impact on our industry. Together, we will chart a course towards greater success, delivering exceptional services and solutions to our clients and driving continuous innovation within the organization. If you are ready to elevate your career and embrace a role that blends strategic vision with culinary excellence, we invite you to apply and be a driving force in our transformative journey.

Key Responsibilities:

Operationalize Culinary Technology:

• Initially focused on UNOX EVEREO (hot fridge) deployments nationally to expand use as a core component of our standardized operating platform for current and future business.
• Take ownership of new culinary deployments to ensure they meet or exceed targeted operational and financial targets.
• Implement, educate and train operational and culinary leaders nationally to ensure effective implementation and continuous performance improvement.
  
  

Culinary Excellence:

• Centered on culinary rigor ensuring our standards are established and met, developing new processes to foster continuous improvement in culinary and operational performance.
• Ensure best practices are identified and scaled nationally.
• Assists in implementing Corporate and Regional programs based on Corporate and Regulatory standards.
• Develop and implement operational plans and systems to ensure that all contractual obligations are met.
• Provides training programs to assure consistent, high-quality food at the accounts.
• Ideate, test and iterate new processes, technologies, and concepts to scale nationally to include in our standardized operating platform.
• Assists in roll-out of new products or programs as required.
• Support new business growth.
  
  

Leading Critical Business Conversations and Analyses:

• Work closely with the SVP, culinary and operational leaders to drive strategic discussions.
• Conduct in-depth analyses that address crucial business challenges, uncover opportunities, and support data-driven decision-making.
• Collaborate with cross-functional teams to align financial and operational goals to exceed client expectations.
  
  

Strategizing Data Product Adoption:

• Spearhead the adoption of operational & culinary data products throughout the organization.
• Act as a bridge between departments, understanding their unique needs, and ensuring that solutions align with overall business objectives.
• Drive the evolution of data products, leveraging insights to boost operational efficiency and effectiveness.
  
  

Qualifications:

• Culinary Arts Degree from a recognized culinary school (i.e. CIA, Johnson and Wales) or BS Degree in Hospitality Management.
• 7 years of progressive food service management experience may be substituted for a degree. Culinary Arts or BS Degree plus five (5) years of progressive food service management experience, two (2) of which were preferably in a multi-unit setting.
• Proven experience (10+ years) in a culinary or operational leadership role, with a focus on strategic financial initiatives and driving tangible outcomes.
• Strong culinary, operational and financial acumen.
• Demonstrated success in developing and implementing culinary and operational technologies and processes.
• Experience in driving cross-functional projects and collaborating with various departments to achieve organizational objectives.
• Exceptional communication skills, with the ability to present complex concepts to stakeholders.
• Strategic mindset, capable of identifying business opportunities and implementing innovative solutions.
• Strong leadership capabilities, fostering teamwork, and empowering team members to excel.
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.
  
  

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click Here To Learn More About The Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Touchpoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1420441

TouchPoint

PASCHA A BELNAVIS

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