Director of Credit & Collections

Location: Middlesex County, MA

Type: Full-Time, In-Office

Salary: $190,000 - $210,000

An established company in Middlesex County, MA is seeking an experienced Onsite Director of Credit & Collections for a full-time, onsite position. This leadership opportunity offers a competitive salary and a comprehensive benefits package within a collaborative, performance-driven environment.

Responsibilities:

· Lead the overall strategy and daily operations of the credit, collections, and cash application functions.

· Manage and develop a skilled team, providing training, coaching, and ongoing performance evaluations.

· Drive process improvements to accelerate cash inflows and reduce overdue accounts.

· Assess and update credit limits for both new and existing clients, ensuring alignment with financial risk guidelines.

· Partner with Sales to review customer credit profiles and recommend appropriate terms and conditions.

· Review and interpret customer financial documents to determine creditworthiness and propose modifications to payment structures as needed.

· Ensure accurate processing and allocation of payments and adjustments across customer accounts.

· Engage with clients to address aged receivables and facilitate successful resolution of outstanding balances.

· Determine next steps for delinquent accounts, including escalation or referral to outside agencies when appropriate.

· Identify recurring billing or transaction issues that may hinder collections and collaborate with internal teams to resolve root causes.

· Uphold company credit policies and procedures, and contribute to policy enhancements that support risk management and revenue goals.

· Collaborate across departments to improve billing accuracy and promote timely collections.

· Monitor collection efforts, follow up on past-due accounts, and oversee the reconciliation of unapplied cash or disputes.

Qualifications:

· Bachelor’s degree in Finance, Accounting, or a related area.

· 7-10 years of relevant experience, with strong leadership in credit and collections roles.

· Strong communication and interpersonal skills, with the ability to influence and collaborate across teams.

· Demonstrated expertise in financial analysis, credit evaluation, and receivables management.

· Skilled in managing multiple priorities in a fast-paced setting with high attention to detail.

· Ability to travel occasionally, as needed.

This company is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected classification. We are committed to fostering a workplace that supports diversity and inclusion. If you require accommodation during the application process, please reach out with details of your needs.