The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The Director of Business Operations will play a key role in enabling the smooth and effective day-to-day functioning of the Global Fraud Prevention (GFP) organization. Acting as Chief of Staff to the GFP leadership team, this person will own and manage the organization’s core leadership rhythms—including staff meetings and leadership offsites. They will oversee organizational communications, ensure timely follow-through on leadership priorities, and serve as a central point of coordination across teams. In addition, they will manage the organization’s operating budget and lead headcount planning in close partnership with Finance and HR. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and brings clarity and focus to a dynamic organization.

Job Description:
Responsibilities:

• Manage the GFP organization’s core operating rhythms to support effective decision-making, leadership alignment, and team engagement—this includes staff meetings, operational reviews, leadership offsites, and All Hands. Own agendas, facilitate discussions, document key decisions, and communicate outcomes.
• Oversee budget planning, spend management, and adherence, supporting an organization of hundreds of team members and an annual operating budget in the tens of millions.
• Collaborate with HR and Finance to lead workforce planning, hiring tracking, and onboarding coordination for the organization.
• Lead internal communications across GFP, including team member engagement channels such as town halls, newsletters, and organizational updates.
• Serve as a trusted advisor and operational partner to GFP leadership, helping drive clarity, follow-through, and cross-team coordination.
• Promote a culture of accountability, inclusion, and operational excellence through strong leadership and team collaboration.
• Drive internal culture initiatives, including recognition programs, engagement surveys, and team-building activities.
  
  
  

Minimum Qualifications:

• Bachelor’s degree in a quantitative discipline; MBA or advanced degree preferred.
• 10+ years of experience in business operations, program management, or Chief of Staff roles within a large-scale, matrixed global organization or a high-growth tech environment.
• Experience managing operating budgets and/or headcount planning in coordination with Finance and People teams.
• Experience designing and running leadership operating rhythms (e.g., QBRs, All Hands).
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strong written and verbal communication skills, including experience with storyboarding, executive-level presentations, and tailoring messages for diverse audiences.
• Highly organized and data-driven, with a track record of managing complex projects and driving operational excellence.
• Experience working across time zones and cultures; comfort operating in a globally distributed environment.
• Comfortable working in ambiguity and driving clarity in fast-paced, evolving environments.
  
  
  

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0125959