Director of Account Management

💻 SF Bay Area, Mexico, Colombia, or Costa Rica-based | 🌎 Remote | 💥 High Impact

Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for a Director of Account Management to lead our client success function—someone who builds trust fast, inspires a team, is focused on Revenue, and sees the big picture while nailing the details.

🔥 About us

• We don’t do average.
• We move fast, think big, and play for the team.
• We own outcomes and celebrate wins.
• We challenge the status quo and take smart risks.
• We do what we love and grow through what we do.
• We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.

✨ About You

• You’re a Builder. You don’t just manage accounts—you build partnerships, teams, and systems that scale.
• You’re Strategic. You see patterns, not just problems. You anticipate needs and connect the dots before others do.
• You’re People-First. Whether it’s your team or your clients, you know how to listen, coach, and inspire trust.
• You Own It. You take full accountability for outcomes, not just effort. You don’t wait to be told what to do.
• You Deliver. You don’t just set goals—you hit them. You track KPIs, crush targets, and never settle for “almost.”
• You Communicate Like a Pro. Clear. Confident. Human. You know how to navigate tough conversations and get buy-in.
• You Thrive in the Fast Lane. Startups, changing priorities, multiple hats? You’re all in.

💼 What You’ll Do

1. Lead the Team: Coach, support, and hold Account Managers and Client Success Managers accountable to performance goals. Build a high-trust, high-delivery culture.
2. Drive Client Success: Be the go-to partner for our top clients. You’ll ensure satisfaction, retention, and growth, always one step ahead of their needs.
3. Unlock Growth: Identify upsell/cross-sell opportunities and work with Sales to convert them. Help clients scale with us.
4. Keep the Pulse: Own client reporting, satisfaction metrics, and retention insights. Turn data into action.
5. Bridge the Gap: Collaborate with Operations and Talent to ensure seamless service delivery. Internally, represent the client's voice.

✅ What You Bring

• 8+ years in client-facing roles (B2B, SaaS, or services preferred)
• 4+ years leading high-performing teams
• Proven success in account growth and client retention
• Excellent communicator with executive presence
• Obsessed with solving client problems before they happen
• Strong with CRM tools and data-driven reporting
• Comfortable navigating change, complexity, and ambiguity
• Based in LATAM with availability to travel occasionally

🎁 What’s In It For You

• Work with top U.S. tech companies
• Join a fast-growing, values-driven company
• High-impact role with leadership growth
• International team, async-first culture
• Base compensation plus commissions

💸 Additional Compensation

• Performance-based bonus tied to client retention & growth
• Quarterly company offsite trips
• Monthly wellness stipend
• Learning & development budget
• Access to top-tier coaching & leadership training
• Paid time off + local holidays
• Laptop & remote setup
• Health Insurance

🚀 Ready to Join Us?

This is more than an account role—it’s a chance to lead, grow, and make your mark on a company that’s scaling fast. If you’re ready to build real relationships, lead a high-performing team, and help top-tier clients win, we want to meet you. Let’s grow Stateside—together.

Stateside is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.

By submitting/sharing your application and any personal information via email, you acknowledge and agree that Stateside may store and process your details, including your CV, in its Applicant Tracking System (ATS) for recruitment purposes. If you wish to withdraw your consent and request data removal, please contact [email protected].