Job Description Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an amazing Director, IT Infrastructure to fill this role. You'll be responsible for the creation and continued evaluation of strategy that focuses on infrastructure architecture standards that support the brands' commercial platforms, shipboard digital and technology applications, contact center technology, and overall guest experience technologies. The Director will work with corporate stakeholders, shipboard technical teams and external partners (e.g., ship builders), to evaluate and execute corporate sponsored solutions related to self and vendor hosted architectures (e.g., cloud, virtual, shipboard), as well as shipboard network, satellite connectivity, and security strategies. The role will lead through a team of high-performing managers in establishing the infrastructure implementation governance and timeline for the IT application and service/technical delivery teams to implement and support providing guidance related to associated cost, architecture, security, and support models. The Director will work with HAGroup IT Services and Global IT teams (e.g., GISCS) to ensure that that all network and server administration and related security requirements are met; environments are developed (e.g., Application UAT) and that infrastructure upgrades are executed by the appropriate teams in a timely manner. Here's a summary of what Holland America Line is looking for in its Director, IT Infrastructure. Is this you? Responsibilities * Leads a team of Senior Architects and Infrastructure/Platform Engineers to evaluate current and future projects, establishing internal prioritization to execute in alignment with brand priorities. * Drives the architecture decisioning for the Brands' Contact Center technology, infrastructure, server and cloud strategies related to onboard and digital technologies including oversight of the data center facilities and technology stacks. Heavily influences design and architecture decisioning for commercial and shipboard networks, and Guest and Crew Internet. * Demonstrates ability to create 3-5-year roadmaps while exercising flexibility when priorities change. * Takes a collaborative cross-functional team approach when finalizing his or her infrastructure recommendations. * Leads the process of providing subject matter guidance to other peers within the brands' IT organization. * Engages with stakeholders across corporate IT, shipboard teams, third-party vendors, and executive leadership to align technology strategies with operational goals. * Collaborates closely with internal infrastructure, security, and application teams, as well as managed service providers, to ensure project alignment and service excellence. * Drives strategic planning and decision-making meetings, representing brand priorities in multi-brand and enterprise-level discussions. * Balances and reconciles competing needs across business units to ensure shared ownership of infrastructure and service outcomes. * Ensures compliance with corporate security protocols, including PCI and data protection regulations, across both shore and fleet environments. * Enforces secure architecture and infrastructure standards in collaboration with security and compliance teams. * Guides infrastructure-related security practices and oversees secure asset configurations. * Ensures service and support teams maintain adherence to regulatory and policy standards. * Manages training and operational processes to reduce risk exposure and proactively address evolving security threats and compliance requirements. * Owns capital and operational budgets, including oversight of multimillion-dollar infrastructure and operations expenditures. * Responsible for financial planning and stewardship of technology investments across shore and fleet environments. * Evaluates vendor contracts and optimizes technology spend to align with strategic and fiscal goals set by executive leadership. * Ensures cost control and ROI through lifecycle management, cost/benefit analysis, and technology standardization. * Makes budgetary decisions informed by technical feasibility, security considerations, and long-term sustainability. * Performs other duties as assigned Requirements * Minimum 5 years designing infrastructure and network solutions * Minimum 3 years managing infrastructure security * Knowledge of Contact Center technology and SD-WAN preferred however not required * Minimum 5 years technology leadership of 4+ employees * Minimum 5 years leading technology projects * Minimum 15 years in a corporate technology environment * Minimum 10 years combined infrastructure architecture, network security, and technical/service desk support * Ability to travel 25-50% with shipboard travel likely This position follows the Company's schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week. What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives * Base Salary Range: $153,100 to $206,700. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] #HAL