JOB SUMMARY

The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development and performance management.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the futur

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MINIMUM QUALIFICATIO

NSBachelor’s or master’s degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities

. Expected Behaviors and / Competenci

• esSolicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customer
• s.Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamic
• s.Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trend
• s.Identifies and acts upon opportunities for continuous improvement as well as transformational change where warrante
• d.Encourages prudent risk taking, exploration of alternative approaches and organizational learnin
• g.Demonstrates personal commitment to change through actions and word
• s.Mobilizes others to support change through times of stress and uncertaint
• y.Focuses on desired results and business outcome
• s.Sets and achieves challenging goal
• s.Clearly defines mutual expectations of self and others in a team settin
• g.Takes appropriate actions to ensure obligations are me
• t.Defines performance standards in terms of doing what is appropriate and doing it wel
• l.Revises standards in response to changing business need
• s.Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficultie
• s.Examines issues and creates plans with a long-term perspectiv
• e.Generates ideas and critically evaluates future scenario
• s.Applies external and internal factors to strategy developmen
• t.Considers long-term strategic impact when making decisions or setting directio
• n.Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strateg
• y.Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viabilit

y.
KEY RESPONSIBILITIES & ACCOUNTABILIT

IESStrategic Planning & IT Governance:

• 25%Develop and implement IT business operations strategies that support enterprise goa
• ls.Establish IT governance frameworks, policies, and best practices for financial and operational manageme
• nt.Align IT business operations with digital transformation initiatives and innovation strategi
• es.Lead process improvement initiatives to enhance IT service delivery and operational efficie
• ncyExcellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade othe
• rs.Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and h

ypePerformance Metrics & Reporting

• 35%Define and track key performance indicators (KPIs) for IT operational and financial performan
• ce.Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and ri
• sk.Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanis

ms.Stakeholder Engagement & Leadership

• 25%Act as a strategic advisor to the CIO on IT business operations, governance, and financial matte
• rs.Collaborate with business leaders to ensure IT operations align with enterprise goa
• ls.Lead and mentor IT business operations teams, fostering a culture of efficiency and accountabili

ty.Operational Efficiency & Process Improvement

• 15%Lead automation, workflow standardization, and process optimization initiatives across IT operatio
• ns.Enhance IT service delivery models by leveraging industry frameworks such as IT