R1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces™ for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description

Role –Director - HR (Employee Relations)

Reports to – Senior Director

Location – NCR

Position Summary

A Director of Employee Relations at R1 India would oversee the management of employee relationships, ensuring a positive and productive work environment. This role involves developing and implementing policies, resolving conflicts, ensuring compliance with labor laws, and fostering good communication between management and employees. The Director would also manage and mentor a team of employee relations professionals.

Key Responsibilities

Policy Development and Implementation: Develop, implement, and maintain employee relations policies, procedures, and programs that comply with Indian labor laws and regulations.

Conflict Resolution: Investigate, resolve, and prevent employee disputes, grievances, and disciplinary matters.

Employee Relations Support: Provide guidance and coaching to managers on handling employee relations matters, performance management, and disciplinary actions.

Strategic Planning: Contribute to the development of HR strategies that support the organization's overall business objectives.

Compliance: Ensure compliance with Indian labor laws, regulations, and company policies related to employee relations.

Team Leadership: Manage and mentor a team of employee relations professionals, providing guidance, support, and development opportunities.

Communication: Foster open and transparent communication between management and employees, ensuring that employee concerns are addressed promptly and effectively.

Data Analysis: Utilize data and analytics to measure the effectiveness of employee relations programs and identify areas for improvement.

Change Management: Support organizational changes by proactively identifying potential employee relations risks and developing plans to mitigate them.

Qualification And Skills Required

• Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree in HR or an MBA is preferred.
• A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role.
• Strong Experience in Consequence Management, PIPs, CAPs, Disciplinary Actions, working on Tickets etc.
• Proven track record of successfully leading employee relations in a complex organizational setting.
• Strong leadership and people management skills, with the ability to build relationships and influence stakeholders at all levels.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees, managers, and external stakeholders.
• Experience in developing and implementing HR strategies and initiatives aligned with business objectives.
• Exceptional problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Proficient in HRIS systems [Workday preferred] and MS Office suite.
  
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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