Apply Job Type Full-time Description Director Employee Relations Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. Our Approach and Values: We celebrate people's strengths and acknowledge the impact of trauma on people's lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. Position Summary: The position is accountable directly to the Senior Director, Talent Management and supervises the Senior Employee Relations Specialist and Employee Relations Coordinator. This is a full-time position based out of our Conway Health and Resource Center in SW DC. The salary range for this position is $80k-$90k and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides its own estimated salary calculator and is not affiliated with COH's range. Highlighted Duties and Responsibilities: * Oversees the performance management system, including sending, tracking, and processing completed evaluations and performance based raises and escalates concerns to supervisor as needed. * Provides oversight and guidance on employee relations issues and partners with supervisor on all high risk and complex issues. * Assists the Director of Talent Management with employee relations issues and employee related concerns, including complaints, grievances, suggestions, etc. Takes detailed notes of employee concerns, utilizes de-escalation tactics and other tools necessary tools, and follows-up with concerns promptly. * Processes involuntary employee terminations and oversees voluntary terminations. Ensures the separation checklist is completed in a timely manner, including mailing final paychecks or processing final pay via ACH per established guidelines. * When conducting investigations or sitting in on disciplinary meetings, documents details thoroughly and sends recaps within 1 business day to all necessary parties. For complex situations, sends recaps to supervisor for review prior to sending to all necessary parties. * Addresses separation related emails as needed from HR email account, including but not limited to Requests for Separation. * Partners with Senior Employment Specialist to conducts in-person exit interviews for all voluntary resignations within one week of their written or verbal resignation. Works with supervisor to analyze feedback provided in the exit interview and takes additional steps as needed. On a quarterly basis, meets with VP of Talent Management and Director of Talent Management to discuss information and themes gathered from exit interviews and makes recommendations. * Maintains knowledge of employment legislation and talent management standards, procedures, and practices, consulting with supervisor and legal counsel as appropriate on high risk or complex issues. * Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed. * Handles sensitive information with care and discretion to ensure confidentiality. Requirements * Bachelor's degree or equivalent experience required. * A minimum of 5-7 years prior experience in Human Resources required. * 3+ years of supervisory experience: 5+ years preferred. * Ability to prioritize tasks and complete in a timely and thorough manner. * Attention to detail and strong organization skills. * Demonstrated ability to think critically and provide constructive feedback. * Ability to work independently and ask for support as needed. * Strong interpersonal skills. * Working knowledge of MS Word, Outlook, and Excel. * Prior office/administrative experience. * Ability to handle sensitive information with care and discretion to ensure confidentiality. * Ability to act responsibly, professionally, and use good judgment under pressure required. * Ability to travel to other sites required. * In relation to remote work versus on-site expectations, this position is classified as the following: Remote: A majority of the position may be able to work remotely, but employees will be required to report to the office a minimum of twice per month. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire. At COH, we prioritize the following well-being and work-life balance-centered benefits: * Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. * 8-hour workdays, which include a paid lunch * 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis * Annual performance-based raises, up to 5% of your annual pay * National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants * Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff * Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year * Ongoing internal leadership training for supervisors * Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training * Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield * Life insurance, short-term disability, and long-term disability insurance * 403(b) Retirement Plan * Flexible Spending Accounts for medical and dependent care reimbursable expenses * And much more! About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households-1,384 families and 220 individuals-experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff. To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-407-7747. Community of Hope is an equal opportunity employer. Salary Description 80,000 - 90,000