Marketing Statement

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

• Partners in the identification and development of transformational initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Senior Leadership.
• Serves as resident clinical operations expert for the Business Operations team and supports additional teams across the Health System as appropriate.
• Mentors team members on their development and performance improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
• Leads teams, attends high level administrative meetings, provides expertise in process improvement and transformation, in support of system wide projects related to the evolution of operations within New York City Health + Hospital facilities under direction of the Assistant Vice President.
• Provides direction and support to the transformation/process improvement and operations teams ensuring the teams are informed of all necessary analytics and ongoing initiative stages or details.
• Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
• Stays current with advancements in processes and technology which could benefit the Health System. Leverages this knowledge to assess potential transformation within our business and shares insights with leadership.
• Oversees and leads teams to execute multiple projects across the Health System, as needed.
• Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
• Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
• Supports the Assistant Vice President to achieve initiative goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
  
  

Minimum Qualifications

• Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and,
• N.Y. State license; and,
• Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or,
• A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
• Eight years of progressively responsible experience in health and medical services administration, of which at least four years must have been in a managerial or administrative capacity.
  
  

Department Preferences

Knowledge, Skills, Abilities And Other Requirements

• Clinical Operations
• Epic EHR
• Has the ability to travel up to 20%, based on project needs.
• Has proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.
• Is a highly-motivated, meticulous, and innovative individual with excellent problem-solving and communication skills to join a fast-paced, growth-oriented work environment in a cutting-edge field of business transformation
• Has a minimum of 5 years of clinical operations and/or project management experience as well as experience leading and managing teams.
• Has excellent planning and problem-solving skills.
• Has excellent communication skills and ability to communicate effectively with all levels of the organization.
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs