Responsibilities

Performance Management & Business Intelligence

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Contribute to data management and interpretation of data for the account and shared services model.
• Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and BI/data fields.
• Devise and promote creative data visualization.
• Active participant of monthly, quarterly, semi-annual and annual governance meetings.
  
  

Firm & Shared Services Model

Additional requirements include but are not limited to the following:

• Support development of the shared service model within Life Sciences vertical.
• Support enhancement of technology and tools for account and LS use.
• Play appropriate role relative to information security compliance for all JLL technology, account, and platform implementations.
• Support RED and drive/culture shift for JLL to become a data-driven organization.
• Act as Program Manager for technology, BI, Data, performance initiatives at account level.
  
  

Leadership

• Trusted advisor to the account for all performance, Business intelligence and governance processes.
• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources
• Promote success powerfully, such that our team, vertical and clients recognize the value of your work.
  
  

Key Performance Measures

• Deep understanding of contract key performance indicator, service level agreements, reporting requirements and client expectations.
• Complete & report on all performance related requirements, monthly performance results, quarterly KPI/SLA scorecards result, survey results, business metric results, etc.
  
  

Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years relevant work experience, 3 years performance management referred.
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
• Strong leadership, organizational and execution skills
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• IFM operations experience is soft and/or hard services management.
• Experience of extrapolating and visualizing data to derive actionable intelligence
• Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)
  
  

Physical work requirements & work conditions

• This position is work-at-home with some travel as required by Manger and/or account leadership.
• Direct reporting relationship to LS Shared Service Performance/BI/Data team and matrixed reporting relationship to one or more accounts.