Job Description Summary

The Digital Transformation Adoption Lead is a member of the Digital Transformation team, supporting all aspects of Lazer Logistics' digital transformation initiatives. This role plays a critical bridge between innovation and day-to-day execution"ensuring our digital tools deliver real value to our people. This role understands how Lazer operates on the ground and can translate that knowledge into meaningful engagement with users. This role will lead the charge in driving adoption, user training, gathering and acting on feedback, and helping employees understand how to make the most of our digital systems and platforms.

Job Description:

• Promote and encourage the use of new digital systems across the organization by clearly communicating benefits and guiding users through change.
• Provide hands-on onboarding, training, and ongoing support for users at all levels. Be the first line of support and a trusted go-to resource.
• Show how systems and applications align with user needs and business objectives. Highlight time savings, efficiencies, and improvements.
• Gather user insights and pain points through direct feedback and usage data. Translate feedback into actionable recommendations for system improvements or support materials. Develop actionable reports to enable efficient decision making be leadership.
• Work closely with the Digital Transformation team, IT, and cross-divisionally to drive execution and ensure alignment and successful implementation of digital initiatives and projects.
• Create and maintain user-friendly guides, FAQs, and training materials to promote self-sufficiency and continuous learning.
• Stay current on platform updates and enhancements. Regularly refresh training materials and support strategies to reflect changes and evolving user needs.
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Maintain up to date awareness of industry regulations and market trends to ensure compliance requirements and competitive presence/advantage.
• Monitors operational statistics, reports trends, variance and issues and takes appropriate and timely action.
• Other tasks that may be assigned.
  
  
  

Pay Range: 100000.00-110000.00 , General Benefits:

Qualifications and Experience:

• Bachelor's degree in business or related field preferred
• 5+ years of relevant experience in transportation/logistics (ie., etc.) with high-growth organizations. In depth experience in Lazer field operations is preferred & essential.
• Experience in successfully rolling out digital initiatives in Lazer field operations, or similar, is a must.
• Experience with digital adoption and/or project management platforms, systems implementation, tools and/or analytics methodology is a plus
• 3+ years of progressive leadership and/or management experience.
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
• Must be flexible and adaptive to the ever-changing market and Lazer Logistics objectives and goals.
• Strong business acumen and entrepreneurial/commercial mindset
• Solutions oriented and intuitive critical thinking and leadership skills
• Excellent verbal and written communication skills
• Strong ethical and integrity code
• Ability to collaborate and work well in a fast-paced/dynamic team environment.
• Commitment in promoting diversity and inclusion with team and vendors
• Ability to seek and navigate through challenges by maintaining optimism, respect, and dedication to Lazer Logistics' overall purpose and core values
  
  
  

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.