Are you looking to launch your career in tech with a fast-growing, innovative company? Were looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation. SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.

Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.

• Supporting customers through the onboarding process, from initial setup to post-installation training.
• Delivering remote product demonstrations and assisting with software and hardware installations.
• Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries.
• Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
• Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
• Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships.
  
  

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

• Accelerate AI adoption
• Streamline productivity
• Champion innovation
  
  

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

• Microsoft 365
• Microsoft Copilot
• SaaS (Software as a Service) applications.
  
  

Monday to Friday, 10am - 6pm with 1 hour lunch break.