Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Starr is standing up a dedicated Digital Exchange to let our broker partners quote, bind, and service business in minutes—not weeks. Your mission is to be the advocate for those brokers and the internal champion who makes sure product, underwriting, IT, and ops stay aligned on that promise

Key Responsibilities

• Discovery
  
  

Identify market needs, conduct competitive analysis, and define product specs - use insights to inform product strategy

Ensure strategy complies with underwriting and regulatory guidelines

• Broker onboarding & adoption
  
  

Design repeatable playbooks, training, and enablement assets

Own the entirety of the submit, quote, bind, and service process.

• Client advocacy & success management
  
  

Maintain executive-level relationships with top broker partners

Run QBRs, surface ROI, and manage expansion pipeline.

• Technical integration leadership
  
  

Translate broker workflows into API/data requirements

Partner with IT to configure, test, and validate integrations, ensuring data quality and compliance

• Product feedback loop
  
  

Capture VOC insights, quantify impact, and prioritize with DX product/engineering

Champion broker-requested features through delivery

• Performance analytics & reporting
  
  

Track loss ratios, premium growth, and adoption metrics

Deliver actionable dashboards to underwriting, actuarial, and leadership teams

• Continuous improvement & governance
  
  

Co-chair mini steering committee with PC/LOB heads

Drive issue resolution

Required Background

• 5-8 years in customer success, product, or underwriting roles within insurtech, carrier, or MGA environment, ideally on a digital trading or API-driven platform.
• Working knowledge of P&C lines—casualty, financial, professional, property—and associated underwriting principles.
• Proven track record of driving client adoption and revenue growth in a SaaS or platform setting.
• Technical fluency: can read an API spec, map data fields, and speak credibly with engineers about architecture, security, and scalability.
• Strong analytical skills (SQL/BI basics a plus) to turn raw data into broker-ready insights.
• Excellent communicator and facilitator; comfortable with C-suite conversations and cross-functional workshops.
  
  

Bonus points

• Experience integrating with broker management systems (e.g., Vertafore, Applied).
• Background in agile product delivery or scaled customer-success playbooks.
• Prior exposure to global or wholesale broker networks.
  
  

What We Offer

• Green-field opportunity to build a first-of-its-kind digital marketplace inside a top global insurer.
• High-visibility role working directly with PC/LOB heads and C-suite sponsors.
  
  

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.