Join IVE Group's award-winning CX & Data division where customer experience meets data intelligence and innovative tech. We’re looking for a digitally-savvy Product Manager who thrives at the intersection of tech, compliance and customer-led design — someone ready to take charge of our digital platforms and lead initiatives that modernise, automate and scale.

Location: Sydney or Melbourne | Onsite

About IVE CX & Data

At IVE, we help Australia’s leading brands deliver smarter, data-driven communications. We fuse data, technology, strategy and creative to create meaningful customer connections that drive measurable impact. Our CX & Data division is a powerhouse of customer insight, marketing technology and data excellence — and we’re growing fast.

About the role

As Product Manager – Digital Platforms, you’ll lead the strategy, optimisation, and delivery of secure, scalable and user-centric digital products. From platform performance and vendor relationships to cybersecurity and data compliance, you’ll own the full product lifecycle and champion digital transformation that improves business efficiency, self-service and customer satisfaction.

You’ll collaborate across cross-functional teams, working closely with UX/UI designers, developers, analysts, and stakeholders across marketing, compliance, and tech.

What you’ll be doing

• Craft and execute the digital platform strategy and roadmap
• Drive automation, self-service and digital modernisation
• Implement robust data governance and ensure privacy compliance (Privacy Act 1988, PCI-DSS, GDPR)
• Align with leading security standards and frameworks (ISO 27001, NIST, ISM, Essential Eight)
• Lead platform optimisation and design customer-first experiences
• Manage technology vendors and SaaS/cloud providers with support of our Group IT
• Oversee risk mitigation, cybersecurity, and incident response
• Measure performance across uptime, NPS/CSAT, vendor SLAs and cost efficiencies

What we’re looking for

• 5+ years in digital product management, ideally across SaaS, government, finance, or telco sectors
• Strong understanding of data governance, privacy laws and security frameworks (including ISO 27001, NIST, ISM, and Essential Eight)
• Proven track record delivering digital transformation at scale
• Experience with CDPs, CRM platforms (e.g. Salesforce, Adobe, Braze), and CMS (Kentico, Sitecore, AEM)
• Strategic thinker with practical experience in Agile and cross-functional team leadership
• Strong commercial acumen, stakeholder management and vendor negotiation skills
• UX/UI optimisation experience with a customer-first lens

What’s in it for you?

• Work on innovative digital solutions that make a difference
• Join a collaborative, high-performing CX & Data team
• Career growth across a large national organisation
• Access to cutting-edge tech and leading partners

Ready to lead the future of digital experience and platform excellence?

Apply now to join a business that’s growing fast, thinking big, and delivering real impact.

Applicants must have full Australian Working Rights.