About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Title - Digital Print Coordinator/Print Operator

Position Type- Full time - Regular

Job Description

Benefits- Medical, Dental, Vision coverage. 401K, Referral Bonus

Job Summary

Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.

Participate in cross-training and perform other duties as needed.

Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.

Schedule: Monday - Friday 12:00AM-8:30AM

Job Duties & Responsibilities

Job Intake

• Answer Incoming Calls
• Monitor Email Traffic on varies areas of Intake
• Respond to emails and answer inquiries
• Strong Customer Service Skills
• Strong verbal/written communication skills
• Assess incoming print jobs and requested deadlines
• Communicate effectively with clients regarding job requirements
• Ability to negotiate deadlines and other job parameters as necessary
• Organize and prioritize jobs in queue to optimize meeting client expectations
• Ability to use Microsoft office suite
• Assign print jobs fairly between print operators
  
  

Print Operator

• Operate print, copy and scanning equipment
• Operate binding and other finishing equipment
• Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc…)
• Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
• Perform multiple finishing types: wire-o, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
• Experience in using electronic/manual cutter
• Setting up and operating a variety of fiery printing software
• Ability to use Microsoft office suite
• Troubleshoot machine problems
  
  

Required Qualifications

• Previous experience in Mail/Document Preparation;
• Document Scanning and/or Document Indexing
• Ability to effectively work individually or in a team environment.
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing fast-growing production environment
• Ability to communicate both verbally and written with customers and company personnel
• Strong organizational and administrative skills
• Ability to meet employer's attendance policy
• Work experience in email and Microsoft Windows environments is required
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
• High School Diploma or equivalent (GED) required
  
  

Preferred Qualification

• EXCELLENT Customer service is a must!
• Able to function in a fast paced environment and under critical deadlines.
• Able to handle demanding clients in a professional manner.
• It's up to the Team Lead (or Coordinator) to meet the client's demands and do everything in their power to meet the requested deadline.
• Applicant must have a strong copy background and be familiar with Fiery software as well as Copy equipment (Konica Minolta, Xerox, Ricoh, ETC...).
• Must have experience running large copy jobs as well as binding (wire-o, 3 Ring binder)
  
  

“The pay range for this position starts at $19.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.