Introduction

As part of the iX Experience Design & Marketing Platform Practice, the role is responsible for manging the developed digital experiences deployed at various venues.

Your Role And Responsibilities

• Manage, maintain and ensuring the healthiness of various digital applications and experiences in production
• Troubleshoot and maintain configurations and/or scripts for deployment and starting executables
• Monitor system performance, escalate application and/or hardware issues to designated contact points
• Strong communication skills with the ability to effectively communicate with end-users on issue identification, mitigation and workarounds
• Document and maintain procedures for issue resolution
• Provide stand-by and ad-hoc support at non-office hours
  
  

Required Technical And Professional Expertise

• Diploma or Higher Diploma graduate, preferably in Information Technology or related disciplines
• Minimum 2 years of relevant working experience
• Good command in both spoken and written English
• Good command in spoken Cantonese and Mandarin
  
  

Preferred Technical And Professional Experience

• Experienced in digital kiosk IT solutions is an absolute advantage
• Knowledge of SQL (Structured Query Language) for database querying
• Good technical skill on Windows and mobile applications