We are seeking an experienced and motivated Digital Marketing Assistant Manager to support the onboarding and daily management of the Digital Marketing team within a Global Center of Excellence (GCoE). This role plays a critical part in the coordination, performance oversight, and skill development of team members who contribute to a broad range of digital experience capabilities. The Assistant Manager will collaborate closely with leadership in India and partner with digital stakeholders globally, including teams in the U.S.

Key Responsibilities

• Oversee the daily activities of the Digital Marketing team, including managing team schedules, handling time-off requests, resolving staffing conflicts, and aligning resources effectively.
• Monitor team and individual performance against established goals and KPIs, identifying trends, performance gaps, and areas for improvement.
• Provide ongoing coaching and feedback, participate in performance reviews, and help identify training and development opportunities to enhance the team’s skills and contributions.
• Ensure that deliverables are completed accurately, aligned with standard practices, and meet agreed service-level agreements (SLAs) and brand standards.
• Support leadership with insights into team member strengths, weaknesses, and career growth potential by providing regular feedback and reporting.
• Promote a collaborative and cohesive team culture across the GCoE Digital Marketing function, fostering alignment with global digital marketing strategies and values.
• Maintain a thorough understanding of the digital team’s tools, processes, workflows, SLAs, and brand guidelines to ensure efficient management and quality oversight.
• Provide status updates and performance reports to leadership on a recurring basis, highlighting progress, issues, and risks.
• Stay informed about industry best practices and emerging trends in digital marketing to help support team evolution and innovation.
  
  

Qualifications

• MBA or equivalent in Marketing.
• Minimum of 8 years of experience in digital marketing, including at least 4 years in a leadership or team management role.
• Proven expertise in multiple areas of digital marketing including marketing automation, website content management, social media, and digital customer experience.
• Hands-on experience with tools such as content management systems (CMS), CRM/Marketing Automation platforms (e.g., Salesforce), web analytics, and social media platforms.
• Excellent oral and written communication skills in English with the ability to present and influence effectively at all levels.
• Empathetic, solution-oriented leader with strong mentoring skills and a collaborative approach.
  
  

Preferred Skills

• Understanding of project management practices, including task delegation and resource allocation.
• Experience using Workfront or other project management software is highly desirable.
• Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.
  
  

This role offers an exciting opportunity to manage a dynamic digital team, contribute to global marketing initiatives, and drive operational excellence in a high-performing digital environment.

Skills: leadership,digital marketing,coaching and mentoring,content management,team leadership,digital customer experience,marketing automation,social media,website content management,project management,management,performance management,communication