JPMorgan Chase & Co.

Digital Learning Designer-Senior Associate

Columbus, OH, US

Remote
Full-time
1 day ago
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Summary

JobID: 210622903 Category: Learning JobSchedule: Full time Posted Date: 2025-05-09T12:57:14+00:00 JobShift: : Join our innovative and dynamic team to design high impact end-to-end and interactive learning experiences by using a blend of interventions and technologies. As a Digital Learning Designer/Technologist on our Excellerate team, you will have the opportunity to drive learner engagement and improve employee skills, knowledge and job performance. You will be a key contributor in the launch of our state of the art gamification and performance platform. In this creative-innovative environment, you will be able to apply your core instructional design skills to develop video-based learning, microlearning and social learning tools. Additionally, as a member of the Excellerate team supporting Consumer & Community Business Operations, you will work to identify, recommend and create digital learning solutions that help business partners and stakeholders meet key business goals. Job Responsibilities: * Develop, deploy and maintain microlearning solutions through a performance support platform to improve targeted business needs * Identify and develop innovative, engaging and impactful tactic and solutions that address requirements, improve learning outcomes and deliver measurable results to the business * Produce microlearning solutions to support emerging and rapidly changing business trends * Create high quality videos and graphics with vast experience in using industry applications (i.e. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate) * Apply visual design and digital marketing experience in the development of learning products considering the modern learner and social media trends * Integrate ways to innovate and drive learning retention * Consult with internal business stakeholders to understand needs, make recommendations and develop learning products to continuously improve employee performance * Ensure collaboration with learning peers to identify efficiencies, opportunities to leverage content, design approach, best practices and innovation * Contribute to and work collaboratively in a team setting, iterates solutions, exhibits adaptability and explores new tools/approaches to deliver solutions at the speed of business * Display strong attention to detail in developing and publishing learning solutions and ensuring accuracy and quality of content * Synthesize and distill large amounts of information into key messages Required Qualifications, Capabilities and Skills: * 3+ years of experience using industry applications (e.g. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate) * Discovers and learns emerging technology and social media trends and seeks ways to apply them * Displays a growth mindset by embracing new training technologies and approaches with emphasis on engaging digital and social media stylistic features that result in learning solutions that are effective and engaging * Exhibits strong writing skills to craft compelling captions, headlines and descriptions * Strong knowledge of social media trends and best practices, including video-first platforms, such as YouTube and TikTok * Strong proficiency in developing high quality photos and videos; experience with composition lighting and editing techniques * Partner with peers and other learning professionals in workgroups to executive priority initiatives * Measure the effectiveness of learning solutions by reviewing learner feedback and testing data and addressing trends. Monitor key performance indicators and other business metrics associated with the learning products. * Analyze and summarize results/impacts and shares with key stakeholders as appropriate * Hold Subject Matter Experts and others accountable for content delivery, review and approval deadlines and escalates appropriately * Knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions Preferred Qualifications, Capabilities and Skills: * Bachelor's degree in Digital Learning Design, instructional technology, multimedia technology or digital marketing * Certification in Digital Learning Design * 3+ years of experience in video production, graphic design and other digital media solution development * Experience with other design development software such as HTML5, CSS3, JavaScript (Responsive Development), SCORM, Gamification, Audio/Video studio production and editing, generative content (using Artificial Intelligence), 3d Modeling, Figma, Microsoft Office Tools)

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