About the Job:

The Digital Functional Support Analyst will work with RX Global Technology to configure our in-house global registration platform (Mercury). You will play a key role in the global rollout of one of our most complex digital products. You will translate the requirements from the registration brief into the eCommerce platform (Magento) using front-end UI and backend Magento. You will build strong relationships with the Functional Coordinators to understand business requirements and timescales, and you will be required to understand the end-to-end registration process from pre-registration through to on-site at show. You will have a high attention to detail and a passion for delivering high quality work.

Accountabilities

• Responsible for functional setup and configuration of the RX global in-house online registration platform (Mercury)
• Take the registration requirements and translate these into our eCommerce platform (Magento) using our front-end UI and some manual manipulation of Magento
• Responsible for ensuring the configuration and registration forms are accurate and error free
• Trouble shoot and identify configuration issues and recommend improvements to ways of working and processes
• Safely implement mid-registration changes to production forms, requested by our Business Units to rapidly respond to market needs
• Understand the complex RX product architecture and the end-to-end processes, and the impact of these on Mercury registration
• Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
• Build strong relationships with the Functional Coordinators (who are responsible for liaising with the global business units to gather requirements and project manage the end-to-end setup of registration)