Title: Digital Design & UX Senior Manager

Division: Corporate and Institutional Banking

Location: Riyadh

Core Responsibilities:

• Deliver UX/UI designs for digital platforms in Design Tools such as Figma, Sketch, Adobe Creative Suite, or others.
• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Define business requirements and functional features needed in the digital platforms to enable the UX/UI designs and prepare User Stories and manage implementation of the features
• Manage Agile delivery of UX designs using tools such as Jira, confluence, etc.
• Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to other team members and partners/vendors. Secure management approvals on UX/UI designs
• Frame design solutions and explain thinking and rationale in a compelling way.
• Lead the communication of research findings, detailed design, and design rationale.
• Ensure SAB brand guidelines are applied in the UX/UI designs and collaborate with Marketing and other relevant internal teams to deliver design
• Assess CIB customer service processes, identify areas of improvements, and deliver UX designs to deliver streamlined and efficient process and experience
• Measure Customer Experience and NPS for the UX/UI designs
• Measure cost and time efficiency gains from improvements of UX/UI
• Manage relationships with partners and stakeholders with respect to these activities.

Qualifications and Experience:

• Bachelor’s degree in Information System, MIS or any related major.
• Around 8 years of experience with preferred 4 years in a relevant role.