About the Company

At BMG Money, we help people solve unexpected financial problems affordably. Our team members draw from many years of experience at leading banks, fintechs, law firms, and governments. We all share one vision—we help employees borrow and improve their financial quality of life. BMG embraces innovation, is committed to quality, and is unafraid to challenge the status quo.

Job Summary

We are seeking a highly motivated and strategic Manager for the BMG Money Dialer Strategy within our Collections team. The ideal candidate will be responsible for leading the development, implementation, and optimization of our dialer strategy to enhance collections performance and improve customer engagement. This role requires a blend of analytical, strategic thinking, and leadership skills to drive results in a fast-paced environment.

Key Responsibilities

• Design and oversee the BMG money dialer strategy to maximize efficiency and effectiveness in collections efforts.
• Analyze current dialing technology and processes to identify opportunities for improvement and innovation.
• Monitor and assess the performance of the dialer system, making data-driven recommendations to enhance productivity and success rates.
• Utilize analytics to track key performance indicators (KPIs) and set benchmarks for the collections team.
• Lead, mentor, and develop a high-performing team of dialer specialists and collection agents.
• Foster a collaborative environment that encourages continuous improvement and professional growth.
• Work closely with IT, compliance, and other departments to ensure seamless integration and adherence to regulatory requirements.
• Collaborate with senior management to align dialer strategy with overall business objectives.
• Develop training programs for staff on best practices for utilizing the dialer system effectively.
• Conduct regular training sessions to enhance team skills and knowledge of collections strategies.
• Prepare and present regular reports on dialer performance, trends, and strategic initiatives to stakeholders.
• Analyze customer feedback and outcomes to refine dialing strategies and improve customer experience.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field; Master’s degree preferred.
• 5+ years of experience in collections, call center management, or a related field.
• Proven experience with dialer systems (i.e.Five9, LiveVox, etc.) and strategies, particularly in a collections environment.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of compliance regulations related to collections and telemarketing.

*Requires at least 20% travel, including internationally.