Job Description Summary

Position Overview

As a DevOps Manager, you will lead a team of DevOps Engineers and work across our entire technology stack and with all product engineering teams to help make our DevOps operations more reliable and efficient. This DevOps Manager position plays a key role in automating our multiple development pipelines that flow into AWS, Azure, Google Cloud and Oracle Cloud. This position will be responsible for managing the delivery of Infrastructure Services to a highly automated and efficient platform.

Core Responsibilities

• In this position, you will lead a team of DevOps engineers with an emphasis on automating solutions, securing data and infrastructures, and owning all aspects of our infrastructure to achieve high availability, scalability and reliability.
• Coach the team on SREs principles: automation, visibility improvements, self-healing, high availability, scalability, and root cause analysis.
• Partner with development engineering to improve reliability, implement actionable monitoring framework and establish on-call/incident response process.
• Provide thought and subject matter leadership in DevOps, including managing multi-cloud infrastructure, advising development managers in structuring and sizing their plans, and raise red flags on faulty models or assumptions to prevent misguided implementation.
• Provides full stack tier 1-3 technical support to technology teams and other business units.
• Introduces and integrates new technologies into existing computing environments.
• Automate release deployments across all stacks and optimize for scalability, efficiency, and security.
• Develop effective tooling to accelerate deploy and release management.
• Analyzes system logs and identifies potential issues with computer systems.
• Develop infrastructure standards and best practices with a proclivity towards automation.
• Designs and implements server-based solutions in a DevOps/high-availability environment.
• Configure, maintain and identify dependencies, potential conflicts, documenting process and tracking deployment schedules.
• Manage the configuration and up-time of all environments and micro-services.
• Design, implement, and maintain highly available infrastructures.
• Build and implement monitoring and logging services.
• Work with application engineering to cultivate operational standards.
• Continually manage all cloud assets to ensure right-sized and minimize sprawl.
• Ensures all processes and technology meet all required SOC1, SOC2 compliance (at a security minimum) and delivers evidence and artifacts during audits.
• Design and implement a DR / remote service strategy.
• Performs routine audits of systems and software, as well as capacity planning and analysis.
• Interfaces with staff assigned to applications development to maintain familiarity with application development.
• Work with Infrastructure and Operations for the implementation of ITIL concepts and tools.
• Remain current on broad technology infrastructure changes in the industry, applying to cost-savings or competitive advantage.
• Intergrade with developers and configuration management team to implement best practices.
• Cross collaboration with development team in bug management and feature release and git branching strategy.
• Performs related duties as assigned.

Key Qualifications

• Bachelor's degree in computer science or related discipline highly preferred.
• 5+ years’ supervisory or leadership experience managing DevOps services preferred.
• 5+ years working in an Agile dev environment as a member of a DevOps team.
• Direct experience managing incidents, ensure privacy and security, and comply with regulations.
• Experience managing/monitoring cloud and virtualized servers for optimal performance while working in a Platform as a Service (PaaS) environment.
• Direct experience engineering & managing a major DevOps implementation.
• Experience with cloud tools EC2, RDS, S3, Directory Services, Route53, ELB, CloudFront, AMI
• Experience building automated Linux infrastructure on cloud platforms.
• Strong experience with release pipelines, including blue/green deployments.
• PowerShell, Continuous Delivery pipeline – Docker, Jenkins, GitHub
• Enterprise networking experience: load balancing, firewalls, proxies, ACLs, DNS, security practices, networking protocols, firewalls, SOC compliance, etc.
• Strong scripting skills (Bash, ansible, Python, PowerShell).
• Familiar with Infrastructure as Code technologies such as CloudFormation, Terraform and Azure Resource Manager Templates.
• Experience with security and audit requirements around account provisioning and logging.
• Understanding of Git repositories including branching and forking practices related to release management.
• Hands on experience with containerization technologies such as Kubernetes, Docker, LXC.
• Hands on experience with serverless infrastructure such as Cloud Functions, Lambda, Fargate, Step Functions.
• Familiar with Linux and windows system administration in order to troubleshoot issues and/or validate configurations.
• Familiar with database architecture and SQL in order to troubleshoot performance issues.
• Long-term thinker who is committed to excellence, teamwork, and the professional growth of their peers.
• Interpersonal skills to include effective verbal and written communication with staff, key leaders and other.

Special Work Conditions

• Occasional on-call required.
• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.