DESCRIPTION The Device Quality Manager (DQM) is responsible for ensuring that Amazon products are produced and packaged to meet or exceed our high bar for quality and an excellent customer experience. The DQM is responsible for the device quality during development of each project, during the production (sustaining) phase, through end of production. The DQM is a technical role, requiring use of data gathering and analytics, process audits and improvements, and error proofing. The DQM reports on overall quality health of the organization and drives continuous improvement activities. Key job responsibilities As the DQM, you: * own Device Quality for the entire DPO Product Lifecycle; * define quality requirements to Amazon policy for each assigned product, including procedures for Incoming Quality Control (IQC), Out of Box Audit (OBA), and in-Process Quality Control (IPQC); * collaborate with the postponement partner to deliver robust IQC, OBA, and IPQC test processes to ensure quality of the packout process; * partner with the Site Technical Manager (STM) and other cross-functional roles to lead full investigations and failure analysis of issues, leading to root cause determination and subsequent closed-loop, corrective action; * conduct audits and partner with remote Amazon teams to conduct audits for issue identification and continuous improvement; * identify, recommend, lead, and participate in Lean 6