Development & Systems Manager About Lifeline Community Services Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations. Overview At Lifeline Community Services, data is more than just numbers-it's a reflection of relationships, resilience, and the real-time impact of our mission. The Development Data & Systems Manager is entrusted with building and maintaining the infrastructure that powers philanthropy, volunteerism, and strategic communications. This role is both visionary and detail-oriented, balancing innovation in CRM design with excellence in daily administration. The Manager serves as the architect and primary administrator of our donor and volunteer data systems-Raiser's Edge and Galaxy-and ensures they are configured to meet the evolving needs of the organization. From developing protocols and entering donations, to managing reports and coordinating stewardship workflows, this role ensures that every data point reflects Lifeline's values of equity, precision, and ethical stewardship. Reporting to the Director of Philanthropy & Communications and working closely with Finance, IT, and Programs, the Manager also maintains essential records, supports digital infrastructure, and provides training to empower staff across the organization. This position is ideal for a systems-minded professional who thrives on structure, seeks purpose in operational excellence, and is passionate about supporting a mission-driven team. Key Responsibilities Strategic CRM Leadership Serve as the visionary lead and technical owner of Lifeline's CRM ecosystem, ensuring Raiser's Edge and Galaxy are optimized, integrated, and positioned to scale. Build and maintain CRM data dictionaries, campaign coding structures, user permissions, and system documentation to support standardization and compliance. Manage vendor relationships and service agreements for CRM platforms and related tools, coordinating support tickets, renewals, and system upgrades. Maintain master administrative settings, configure workflows, and ensure consistency in data schemas across departments and platforms. Collaborate with IT and leadership to uphold and document data governance policies, internal controls, and access protocols Systems Training, Policy & Knowledge Management Develop and issue standard operating procedures (SOPs), policy guides, and role-based training materials to promote proper CRM use and data stewardship. Serve as the primary system administrator for CRM platforms, maintaining training logs, updating user credentials, and managing internal CRM communications. Facilitate onboarding and continuing education for staff involved in fundraising, volunteer coordination, and data entry, tailoring resources to technical ability. Monitor system usage metrics and generate internal audit reports to identify compliance gaps, troubleshoot user issues, and track resolution status. Maintain administrative records related to system training, user access, documentation changes, and process improvement initiatives. Donor & Volunteer Data Integrity Manage the full lifecycle of donation and volunteer data entry, ensuring timely, accurate recording of gifts, pledges, soft credits, and in-kind contributions. Administer batch entry processes and ensure financial coding aligns with fiscal year and fund structures. Coordinate stewardship workflows, including acknowledgment generation, CEO signature routing, and record-keeping for IRS documentation and donor receipts. Oversee volunteer time tracking and role management in Galaxy, ensuring accurate classification, shift scheduling, and audit-ready logs. Maintain calendars and administrative logs related to gift processing timelines, donor milestones, stewardship schedules, and grant deliverables tied to engagement metrics. Reporting, Insights & Cross-System Integration Design and manage automated and ad hoc reporting pipelines that support segmentation, forecasting, campaign evaluation, and compliance tracking. Administer synchronization protocols between Raiser's Edge, OneCause, Mailchimp, VolunteerMatch, and other platforms to maintain clean, deduplicated data. Maintain centralized reporting dashboards and file repositories for Development and Community Impact leadership, ensuring accurate scheduling, archiving, and version control. Partner with Finance on monthly reconciliations and quarterly reporting, including creating data exports, audit trails, and backup documentation for fiscal reviews. Respond to internal and external reporting requests and maintain a library of recurring report templates and queries for organizational use. Cross-Functional Collaboration & Infrastructure Support Translate complex data into meaningful, digestible summaries for programs, development staff, and executive leadership. Participate in campaign planning meetings and cross-functional workgroups to align systems infrastructure with strategic goals and community engagement efforts. Manage and update online forms, RSVP tools, donation pages, and basic website content, ensuring accuracy, accessibility, and alignment with current campaigns. Provide light supervision and task delegation for interns, volunteers, or temporary staff supporting administrative or data entry duties. Maintain shared documentation libraries, calendar reminders, and internal project trackers related to CRM updates, development initiatives, and volunteer engagement operations. Qualifications Education & Experience Bachelor's degree in nonprofit management, data systems, fundraising operations, or a related field-or equivalent professional experience. Minimum 3-4 years of progressive experience managing nonprofit CRM systems, with advanced knowledge of Raiser's Edge required. Familiarity with Galaxy, OneCause, Mailchimp, and data integration platforms strongly preferred. Technical Expertise Mastery of CRM structures, campaign coding, constituent records, and development operations workflows. Proven ability to design custom queries, reports, and exports with precision and creativity. Experience administering access controls, maintaining system settings, and producing internal documentation for audits and SOPs. Comfortable navigating APIs, system integrations, and data security protocols in collaboration with IT teams. Communication & Administrative Skills Exceptional interpersonal and written communication skills, with the ability to communicate technical information to a non-technical audience. Demonstrated experience managing administrative records such as donor receipts, system logs, and audit documentation. Proven ability to manage multiple priorities, meet deadlines, and support organization-wide projects through structured, well-documented workflows. Values Alignment Deep respect for donor confidentiality and a commitment to ethical data use. Passion for equity, accountability, and improving organizational performance through reliable systems. Personal Attributes Mission-Focused Innovator: Views CRM systems as platforms for change and tools for equity. Systems Architect: Able to both envision and build the backend infrastructure that drives strategic outcomes. Detail-Oriented Organizer: Maintains impeccable records, builds structured workflows, and honors compliance and accuracy in all work. Equity-Driven Collaborator: Centers inclusive data practices and builds tools that reflect diverse communities. Bridge Builder: Connects people, platforms, and processes through intentional communication and thoughtful system design. Calm Executor: Brings focus and reliability to complex projects and organizational priorities. Work Environment and Physical Demands Hybrid schedule: Minimum of 3 days on-site and 2 days remote weekly, with flexibility based on organizational needs. Ability to sit or stand for prolonged periods, lift up to 25 pounds, and travel within San Diego County using a personal vehicle (mileage reimbursed). Why Join Lifeline? Comprehensive Benefits Competitive compensation with a robust benefits package, including medical, dental, and vision coverage. Paid family and reproductive loss bereavement leave for qualifying events. Generous paid time off and hybrid work flexibility to support work-life balance. Professional Growth Opportunities Access to training, leadership development, and opportunities for career advancement in a collaborative, mission-driven environment. Special Conditions Employment contingent on successful completion of a background check, DMV record check, TB test, and drug screening. Flexibility to occasionally work evenings or weekends to support events or organizational priorities. Accommodations and Accessibility Statement Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization. If you require an accommodation to participate in the application or interview process, please contact as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location. Equal Employment Opportunity Statement North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above), among others-recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team. Pre-Employment Screening Notice As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes: Driving record verification Employment history and reference checks TB screening 10-panel non-DOT drug screening DOJ/FBI/Child Abuse Index background checks These screenings are conducted in accordance with all applicable laws and reflect our dedication to building a safe, mission-aligned work environment.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to: Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record. Employment Verification: Confirmation of your employment history to verify your experiences and qualifications. Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role. Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations. Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace. Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations. These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.