Title: Developer Support Project Manager
Location: Bay Area, LA, NYC, Austin, Seattle, Chicago + remote
Duration: 12 months
Compensation: $55-65/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
The Developer Support Operations team is seeking an experienced Developer Support Project Manager to join our team on a contract basis. As a key member of the team, you will play a critical role in shaping the future of developer support.
About the Role:
We are looking for a highly motivated and experienced program manager to help with shaping the development and implementation of our Developer support strategy. The successful candidate will work closely with cross-functional teams to build, innovate, and advocate for support solutions that meet the needs of Developers.
Responsibilities:
Work closely with the Program Manager for Developer Support Foundations to understand and define business requirements for Developer support;
Manage operational and technical projects, provide documentation, and frequently communicate status, progress, and roadblocks to XFN and Leads;
Understand stakeholder landscape and communicate effectively across many levels;
Advocate for developer support by creating advocacy and visibility into successes, and changing external sentiment through stronger visibility and market recognition;
Gain supporting insights through data and tell stories through data to inform decision-making.
Minimum Qualifications:
Strong experience in managing projects, including project planning, execution, and delivery
Excellent communication skills, including the ability to present to XFN audiences and build strong relationships with team and XFN stakeholders
Strong experience with data analysis and interpretation
Experience with Salesforce or similar CRM systems
Curiosity in product development and a passion for advocating for AI-focused support solutions
Domain-level expertise in developer support, including support systems, vendor operations, and operational knowledge
Preferred Qualifications:
Experience working in a fast-paced, dynamic environment and dealing with ambiguity
Familiarity with the VR or gaming industry
Ability to work effectively in a global, large-scale, complex environment
Strong analytical and problem-solving skills
Education/Experience:
Bachelor's degree in a technical, legal, or business-related field
Working in compliance, privacy, or a regulatory environment
Privacy or Project Management (PCP) certifications preferred
Experience in tech (preferred)
Typical Day in the Role:
Manage multiple projects simultaneously, including building a unified backend for developer support and innovating how a unified entry point should look for developers
Coordinate with cross-functional teams, including product management, engineering, and design
Communicate with stakeholders, including senior leadership, customers, and partners
Analyze data, report on metrics, and make informed decisions to inform decision-making
Our benefits package includes:
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities