Avaya IVR Candidate should have Operational experience in the following areas * IVR (Interactive Voice Response) and (CTI computer-telephone integration) * Proficient in VXML - Voice eXtensible Markup Language * Call center domain Knowledge * Java proficiency * Database- Cloud AWS Knowledge * Open shift preferable Should have good communication along with requirement analysis skills * Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation * Excellent customer service skills including reporting, organization, written and oral communication and task prioritization * Experience in program communication and program management * Communication skills a must, PowerPoint, Visio, structured program updates * Must be highly motivated and a self-directed individual * Strong hands-on knowledge of Avaya Session Manager, Avaya IVR * Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis * Knowledge of CTI, LAN/WAN communications and VXML knowledge * Experience with configuration and support experience in a complex multi-layered network environment * Participate in cross-functional teams and ability to work effectively in a geographically dispersed team * Experience working under tight deadlines and high-pressure environment * Excellent troubleshooting and analytical skills Salary Range- $110,000-$140,000 a year #LI-CO1 #LI-SN1