The Premium Desktop Support Engineer is responsible for providing high-level technical support, troubleshooting IT issues, and delivering white-glove service to executives and VIP personnel. This role involves handling support tickets, maintaining workstation and endpoint security, and ensuring seamless IT operations for high-priority users. The engineer will also collaborate with other IT teams, manage endpoint automation, and contribute to IT infrastructure improvements.

Only for Greek natives with fluent English will be proffered here.

You can also email profiles at [email protected]

Key Responsibilities:

Advanced Troubleshooting & Technical Support:

• Provide support for desktop, laptop, and peripheral issues.
• Troubleshoot hardware, software, network connectivity, and security issues across Windows, macOS, and mobile devices.
• Support enterprise applications (Microsoft 365, VPN, collaboration tools, security software, etc.).

White Glove & Executive Support:

• Deliver high-touch, personalized support to C-level executives, board members, and VIP users.
• Provide onsite and remote assistance for executive workstations, home offices, and travel setups.
• Ensure seamless video conferencing, collaboration tools, and secure remote access for VIPs.
• Proactively monitor and optimize IT environments in executive offices, conference rooms, and high-profile events.
• Maintain a professional and discreet approach while resolving executive IT issues quickly and efficiently.

Collaboration & Documentation:

• Document troubleshooting steps, configurations, and best practices for VIP support.
• Train and mentor other technicians on troubleshooting and white-glove support techniques in case of need
• Continuously improve IT service delivery processes to enhance VIP support experiences.

Required Skills & Qualifications:

• Experience: 3+ years in desktop support, with at least 1 year handling executive support, has already worked in global organization if possible .
• Certifications (preferred): ITIL, Microsoft (MCP, MD-100, MD-101), Apple ACSP, or equivalent.
• Technical Skills:
• Good knowledge in Windows 10/11, macOS, iOS, and Android support.
• Strong troubleshooting experience with Microsoft 365, Exchange, Teams, and OneDrive.
• Knowledge of VPN, remote access, and endpoint security tools (BitLocker, CrowdStrike, etc.), ticketing system.
• Familiarity with video conferencing tools (Zoom, WebEx, Microsoft Teams Rooms).
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting).
• Greek and English languages
• Onsite work

Soft Skills:

• Exceptional communication skills for working with executives and high-profile users.
• Ability to remain calm under pressure and deliver fast, high-quality resolutions.
• Strong attention to detail, ensuring seamless IT experiences for VIP users.
• Proactive and solution-oriented mindset with a focus on preventative IT support.

Please provide us profiles for the position, with :-

•     Greek Native and Professional English language are must.

•     Few years of experience, has already worked in global organization if possible

•     Soft skills for VIP support (customer is very demanding)

•     Very good Windows 10/11 and Office 365 environment knowledges ; Mac experience is a big plus.

•     Service now ticketing system

•     Onsite work

interview will be conducted with customer and end-client manager of the premium support team.

The tech will be part of a global premium team.

Start: as soon as the interviews are completed, and tech is onboarded.