CTG is seeking to fill a Desktop Support Technician - Windows 11 Upgrade & Hardware Support for our client in Buffalo, NY. Location: Buffalo, NY Duration: 2 months Duties: Perform large-scale upgrade of desktop systems from Windows 10 to Windows 11. Assess hardware for Windows 11 compatibility and perform necessary upgrades. Conduct in-place upgrades and clean installations of Windows 11. Backup and restore user data, ensuring critical software and configurations are retained. Troubleshoot OS issues during and post-upgrade. Install and upgrade physical components (e.g., RAM, SSDs, GPUs, peripherals). Replace outdated or non-functional hardware. Reimage and configure new or replacement PCs and laptops. Disconnect, relocate, and reconnect desktop hardware and peripherals. Ensure workstation setup is complete with proper power, network, and ergonomic considerations. Document hardware changes and update asset tracking records. Provide Tier 1/2 desktop support to end-users. Maintain detailed records of upgrade activities and system configurations. Escalate complex issues to higher-level support or vendors when necessary. Skills: Proficiency in desktop support and IT field technician tasks. Experience with Windows 11 upgrade procedures and compatibility assessments. Strong understanding of hardware components and Windows OS environments. Effective problem-solving skills in both software and hardware support. Knowledge of Active Directory, Group Policy, and imaging tools. Ability to manage time, prioritize tasks, and work independently. Capable of lifting and relocating computer equipment (up to ~50 lbs.) Experience: Demonstrated experience in desktop support roles. Hands-on experience with Windows 10 to Windows 11 migrations. Experience in enterprise environments and large-scale IT deployments. Familiarity with IT asset management and ticketing systems such as ServiceNow or Jira is a plus. Education: High School Diploma required. Certifications such as CompTIA A+ or Microsoft Modern Desktop (preferred but not required). Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at [email protected]. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.