Role: Field Support Engineer

Location: Secaucus, NJ

Note: Looking for only candidate.

Job Description:

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

• Strong Field Support experience
• Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
• Understand of IDF environment (or willingness to learn)

Responsibilities:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively manage ticket queue
• Ensure all ticket notes and statuses are up to date
• Troubleshoot end-user technical issues and document all steps up through resolution

Note:

• Working hours Flexible
• Might be required to work in the night / holidays shift based on project requirement
• Will have to cover a radius (Max of 30-40 miles) from reporting location on need basis