We’re seeking a proactive and skilled Onsite Desktop Technician to join our client's team in Philadelphia. This hands-on contract to hire role that will support both Mac and Windows environments, ensuring reliable technical support and endpoint deployment across the organization. The ideal candidate brings a strong technical foundation, excellent communication skills, and a self-starting attitude.

Key Responsibilities:

• Provide on-site technical support for both Mac OS and Windows systems
• Troubleshoot hardware and software issues, including desktops, laptops, and peripherals
• Perform system imaging and endpoint deployments
• Support basic networking tasks (e.g., routers, switches, wiring)
• Ensure compliance with security protocols and organizational policies
• Collaborate with internal teams using tools such as Microsoft Teams, Zoom, etc.
• Document technical solutions and maintain accurate records
• Support IT projects, including upgrades, rollouts, and installations

Required Skills & Experience:

• 3+ years of experience in a desktop support or technician role
• Proficiency with both Mac and Windows operating systems
• Experience with Dell and Mac hardware
• Familiarity with endpoint deployment tools and imaging processes
• Basic networking knowledge (e.g., IP, DNS, cabling, switching)
• Strong knowledge of collaboration tools (Teams, Zoom, etc.)
• Excellent problem-solving, communication, and customer service skills
• Ability to work independently and take initiative
• Experience working in environments with security and compliance requirements

Must-Haves:

• Non-smoker / No tobacco use (required for site policy compliance)
• Up-to-date vaccination status (as per company health policy)