Desktop Support Technician – On-Site (Dallas, TX)

DETAILS

Location: 100% On-Site in Dallas, TX

Position Type: Contract-to-Hire (6-12 months)

Hourly Pay Rate: $25-$28/hour W2 (based on experience)

Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.

ABOUT THE POSITION

GTN Technical Staffing is seeking a Desktop Support Technician for a full-time, on-site role based in Dallas, TX. The Desktop Support Technician will be responsible for providing hardware, software, and network support across a corporate enterprise environment. This includes day-to-day troubleshooting, performing installs, moves, adds, changes (IMAC), executive support, and assisting with relocation activities. The ideal candidate will have strong customer service skills, be proactive, and have a solid understanding of Windows 10, O365, and basic networking fundamentals.

• Perform IMAC services: installs, moves, adds, and changes for desktops, laptops, and network equipment
• Monitor and maintain hardware inventory levels
• Perform preventive maintenance on computer equipment as required
• Troubleshoot hardware, software, and peripheral issues in a Windows 10/O365 environment
• Provide hands-on support for executives and VIP users
• Assist Facilities Services with office relocation and technology setup
• Conduct orientation sessions for new users and provide end-user training on hardware and software
• Maintain detailed documentation of support activities and resolutions

TECHNICAL REQUIREMENTS

2+ years of experience with the following skill sets:

• Desktop, laptop, and mobile device support in an enterprise environment
• Windows 10, O365, SCCM, and Trend Micro troubleshooting
• Basic networking fundamentals (TCP/IP, DHCP, LAN/WAN)
• Hardware diagnosis, testing, and component replacement
• Customer-facing support with strong written and verbal communication skills

REQUIRED EDUCATION & CERTIFICATIONS

• A+ Training and/or Certification
• MCP Certification (Microsoft Certified Professional)