Job Description

Job Title: Desktop Support Technician

Company: Securify

Location: Mountain View, CA

Employment Type: Full-Time, Hourly Position (Non-Exempt)

Compensation: $35-$50 per hour, depending on experience, with opportunities for annual performance-based bonuses.

Benefits:

• Health, Vision, Dental Insurance
• Life Insurance
• 401(k) with Employer Contribution
• Paid Time Off (PTO) and Sick Leave
• 10 Paid Holidays per Year
• Training and Development Opportunities
• Monthly Stipends for Phone, Food, and Gym Memberships
  
  

Desktop Support Technician Position Overview

Securify is seeking a highly experienced Mid to Senior-Level Desktop Support Technician to provide advanced technical support across Windows, MacOS, Android, and iOS platforms. This role involves troubleshooting complex hardware and software issues, configuring and maintaining PCs and Macs, managing end-user accounts, resolving network outages, and maintaining detailed inventory and network documentation. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of network fundamentals, with the flexibility to travel occasionally to client sites. If you are a seasoned technician with a passion for delivering exceptional IT solutions in a fast-paced environment, we encourage you to join our team and contribute to Securify's commitment to cutting-edge technology services.

Key Responsibilities:

• Basic troubleshooting and support for Windows and MacOS environments.
• Setup, configuration, and troubleshooting of PC and Mac hardware, software, apps & OS.
• Basic troubleshooting for Android and iPhone.
• Ability to specify and build a PC.
• Administration of end-user accounts.
• Assistance with any generalized technical issues.
• Maintenance and management of inventory sheets and network diagrams.
• Installation, diagnosis, and configuration of printers and scanners.
• Monitoring, tracking, and resolution of network outages.
• Willingness to travel occasionally to job sites (e.g., to different parts of CA, out of state).
• Attendance at meetings with clients or team members.
  
  

Desktop Support Skills and Qualifications:

• Excellent language, communication, and client-facing customer service skills.
• Developed problem-solving and critical-thinking skills.
• Capability to support clients through remote solutions.
• Knowledge of Windows OS, Mac OS, Android, and iOS.
• Ability to thrive in a team environment.
• Sense of how to appropriately prioritize projects.
• Strong documentation and organization skills.
• Basic understanding of network fundamentals and familiarity with network topologies.
• Must be fully vaccinated for COVID-19 and pass an extensive background check.
• Ability to lift up to 50 lbs, bend, stand, walk, kneel, and assume awkward positions.
  
  

Skills nice to have but not required:

• Possession of relevant certifications, such as Microsoft, Palo Alto Networks, CompTIA, and Cisco.
• Experience with Google Workspace, Office 365, JAMF, and Workspace One.
• Familiarity with Linux systems, such as Ubuntu.
• Experience installing and configuring IT-related hardware (e.g., firewalls, access points, network switches, etc.).
• Bachelor’s degree in Information Technology or another technical field.
  
  

Company Description

Securify, based in Mountain View, CA, is a premier Managed Service Provider (MSP) specializing in cutting-edge security systems and network solutions for both residential and commercial clients. With over a decade of expertise, we deliver end-to-end services, including strategic planning, seamless integration, and ongoing management tailored to each client’s unique requirements. Our dedication to quality ensures every project meets the highest standards.

As an inclusive employer, Securify values diversity and fosters a supportive environment that offers competitive benefits, retirement plans, and opportunities for personal and professional growth. We invite qualified candidates to join our team and embark on a rewarding career with us.

Securify is proud to be an equal opportunity employer. We consider all applicants without regard to race, color, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable state or federal law. We are committed to fostering a diverse and inclusive workplace that values all individuals and their contributions.

Securify, based in Mountain View, CA, is a premier Managed Service Provider (MSP) specializing in cutting-edge security systems and network solutions for both residential and commercial clients. With over a decade of expertise, we deliver end-to-end services, including strategic planning, seamless integration, and ongoing management tailored to each client’s unique requirements. Our dedication to quality ensures every project meets the highest standards. As an inclusive employer, Securify values diversity and fosters a supportive environment that offers competitive benefits, retirement plans, and opportunities for personal and professional growth. We invite qualified candidates to join our team and embark on a rewarding career with us. Securify is proud to be an equal opportunity employer. We consider all applicants without regard to race, color, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable state or federal law. We are committed to fostering a diverse and inclusive workplace that values all individuals and their contributions.