A Desktop Support Specialist is responsible for: * Providing technical assistance to customers regarding hardware and software applications. * Troubleshooting and diagnosing technical issues. * Assessing and understanding user needs and recommending technical fixes. * Installing new programs and managing updates. * Providing on-site or remote technical assistance. * Setting up computer hardware systems. * Configuring software applications. * Updating antivirus software. * Addressing user tickets regarding hardware, software, and networking issues. * Managing, maintaining, and upgrading computer systems and peripherals. * Training users in basic hardware and software usage. Requirements: * High School Diploma or GED. College Education is preferred. * Valid driver's license and reliable transportation. (Background check is required). * Previous experience working in an IT support role, preferably four or more years' experience * Previous work-related experience in a customer service-related role could be a plus * Minimum of an associate degree or OND in computer science, information technology, or in a related field * Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices * Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage * Knowledge of TCP/IP, DNS and DHCP is desired * Good communication skills, both oral and written * Ability to meet new people and commence conversations * Ability to multitask effectively and work in a fast-paced environment.