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Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

Monitoring and maintaining computer systems, video conferencing, and networks within the office.

Follow SOP documentation and escalate issues appropriately to higher-level staff.

Inventory management of new and old devices.

General IT housekeeping projects assigned by client manager or lead.

Wiping PC hard disks and imaging new devices.

Booting PC's and checking OS compatibility.

Help with equipment move for E-waste

Skills

Strong service-oriented mentality

Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required

Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile

Basic networking knowledge

VPN, network connectivity including 11x, TCP/IP, DHCP

Recent experience with remote access and remote-control tools to support remote

Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central

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