Title: Desktop Support IV

Location: Onsite - Madison Wisconsin 53792

Duration: Long Term Contract

W2 Contract

Job Responsibilities

∙ Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

∙ Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

∙ Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

∙ Documents inquiries and responses and recommends procedural improvements to unit leadership

Top Required Skills & Years of Experience:

At least 10 years' experience in the following:

∙ Knowledge of computer software, operating systems, hardware and networking is required

∙ Experience with Microsoft Active Directory is required.

∙ Hardware and software troubleshooting skills are required

∙ Able to work in a team as well as independently

∙ Experienced in providing professional and courteous customer service is required