Job Description

Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.

The Desktop Support Engineer is responsible for the installation, maintenance, and support of desktop hardware, software, and related technologies.

• This role ensures smooth operation of IT services by responding to incidents, deploying devices, supporting office moves, and assisting with infrastructure components.
• The ideal candidate will be customer-oriented, technically proficient, and capable of handling multiple support tasks in a dynamic environment.
  
  

Key Responsibilities

• Install, configure, maintain, troubleshoot, and repair desktop hardware and software
• Support end-users with daily technology needs and ensure high customer satisfaction
• Assist with audio-visual (AV) hardware setup and operation as required
• Determine appropriate hardware and software solutions based on corporate standards and end-user requirements
• Respond to incidents within defined SLA timeframes, ensuring appropriate urgency and timely follow-up
• Handle disconnecting, relocating, and reconnecting desktop equipment for individual and group office moves
• Deploy and upgrade desktop devices using imaging tools such as SCCM
• Assist in administration and maintenance of IT infrastructure components
• Support telephony systems (installation, troubleshooting, maintenance)
• Use the corporate incident management system to log, track, and document support activities
• Maintain accurate inventory and records of hardware and software assets
  
  

Required Skills & Qualifications

• Proven experience in desktop support or a similar IT support role
• desktop imaging and deployment tools
• SCCM
• Windows operating systems
• desktop applications
• incident management systems
• ITSM tools
• audio-visual equipment
• telephony systems
• Strong communication skills
  
  

Hiring Team Member

Avula Srivalli

Recruitment Coordinator

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