World Wide Technology is looking for a Support/Desktop Engineer. This job is part of WWT’s Strategic Resourcing services. The candidate will be supporting a WWT customer and will be employed by one of WWT’s preferred partners.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Job Title: Support/Desktop Engineer

Location: Santa Clara, CA 95054

Duration: 6 months

Position Overview

We are seeking a proactive and customer-focused Level 1.5 Microsoft Support Engineer to provide dedicated technical assistance to our executive team. This role involves supporting Office 365 applications, managing conference room technology, and ensuring seamless communication and collaboration tools for our leadership. He/she will be available to support Executive Suite from 9-5 PST, Monday through Friday.

Key Responsibilities

• Office 365 Support: Assist executives with setup, troubleshooting, and maintenance of Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Conference Room Technology: Manage and support conference room systems, including video conferencing tools, A/V equipment, and collaboration platforms, ensuring smooth operation for executive meetings.
• Device Management: Assist in the setup and maintenance of executive devices, including laptops, tablets, and smartphones, ensuring they are configured for optimal performance with Office 365 applications.
• Incident Management: Log, track, and resolve technical issues reported by executives, ensuring timely resolution and minimal disruption to their workflow.
• Training & Documentation: Provide basic training to executives on Office 365 features and best practices. Maintain documentation for common issues and solutions.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience: 1–2 years of experience in IT support, preferably in a corporate environment.
• Technical Skills:
• Proficiency with Microsoft Office 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Basic understanding of Windows operating systems.
• Familiarity with conference room A/V equipment and video conferencing tools.
• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Professional demeanor and discretion when handling sensitive information.
• Japanese speaking a plus

Preferred Qualifications

• Certifications: Microsoft Certified: Modern Desktop Administrator Associate or similar certifications.
• Experience: Previous experience supporting executive-level staff or in a high-demand IT support role.
• Technical Skills: Knowledge of Active Directory and basic networking concepts