Desktop Support Engineer

📍 Location: Central London (on-site with occasional travel to other London-based sites)

🕒 Type: Full-time, Permanent

🔐 Clearance: Must be eligible for Security Clearance and NPPV3

About the Role

We’re hiring a Desktop Support Engineer to support a high-profile, mission-critical client in Central London. This role is a fantastic opportunity for someone looking to take ownership in a fast-paced, high-trust environment where your technical expertise will directly impact the performance and reliability of essential operations.

The position is based on-site at one of the client’s key locations and will involve regular interaction with a remote support team. Occasional travel to other London-based customer sites may be required.

Key Responsibilities

• Deliver high-quality, on-site desktop support to end users
• Act as a technical escalation point for complex issues
• Ensure timely resolution of incidents and service requests
• Maintain accurate ticket documentation and follow ITIL processes
• Manage patching, software deployments, licensing, and certificates
• Monitor system alerts and proactively address recurring issues
• Support onboarding and offboarding processes for users
• Contribute to knowledge base updates and process improvements
• Assist with change management and routine maintenance tasks
• Identify potential security or major incidents and escalate appropriately
• Lead regular service reviews with the customer

Skills & Experience Required

• Proven experience in a Desktop Support or IT Support role
• Solid technical knowledge of Microsoft environments (AD, Azure AD, Windows Server, GPO, M365)
• Experience with ITSM platforms (ConnectWise preferred)
• Basic networking knowledge (LAN, firewalls, troubleshooting)
• Strong communication skills, including the ability to work with senior stakeholders
• Organised, proactive, and detail-oriented
• Comfortable working independently on-site and collaborating with remote teams
• Willingness to travel locally as required
• Eligible for Security Clearance and NPPV3

Salary: 40-45k