JOB TITLE: Desktop Support Engineer
LOCATION: Palo Alto, CA
DURATION: 6+ Month contract with potential to hire or extensions
RATE RANGE: Market Rate

SUMMARY:

This position within the IT Operations organization will serve primarily to curate, refine, maintain, and improve workstation standards and related systems for our global endpoint fleet. The primary task of this position will be to architect and troubleshoot all endpoint-related systems and software, while also assisting with the day-to-day operations for our global IT infrastructure to provide for the growth of our initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

RESPONSIBILITIES:

• Maintain and periodically review JAMF Pro management platform infrastructure design and operations, architecting and executing necessary changes in accordance with business growth and security requirements.
• Maintain client management platform availability by use of monitoring tools while proactively responding to operational risks via automated response mechanisms.
• Engineer, pilot, and implement upgrades and improvements to client device provisioning workflows in a hybrid identity environment.
• Create and maintain application packages and scripts utilized in client provisioning operations, client fleet deployments, and end user self-service catalogs.
• Work with security teams to maintain and update client security baselines, automate patch/update schedules, and respond to critical vulnerability threats.
• Maintain and enforce standardized client fleet hardware and software configurations utilizing automation, scripting, and client management platforms, reviewing regularly to meet evolving business and security needs.
• Serve as macOS and JAMF Pro subject matter expert and final escalation point for technical support teams.
• Collaborate with business teams to evaluate, architect, and implement innovative solutions for business-driven initiatives, utilizing a creative, technical, and automated approach, emphasizing tight integrations with existing business systems when possible.
• Create and maintain documentation pertinent to client management platform design, supporting process workflows, and reference material used by technical support teams.

REQUIREMENTS

• Proficient in JAMF Pro management platform
• Proficient knowledge of patch management concepts and methodologies
• Proficient knowledge of macOS OS and Apple hardware
• Experience in one or more modern scripting languages (Ex: Python, Bash, Shell, PowerShell)
• Experience in Apple ABM/DEP Management
• Experience with supporting executive staff, technical support teams, and end users directly
• Exposure to iOS device management
• Exposure to Microsoft Services and Environments (Intune, SCCM/Endpoint Configuration Manager, AzureAD, Microsoft365, Windows Client and Server OS)
• Exceptional attention to detail and excellent follow through
• Clear understanding of security and confidentiality policies
• Incredible ability to work both collectively and independently in a fast-paced setting and pivot rapidly when necessary
• Thoughtful organization and methodical response to workload prioritization
• 2+ years’ experience in client endpoint engineering
• Bachelor's degree in Computer Science or related field, or the equivalent in experience and evidence to support exceptional ability