Company Overview

GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, emphasizing customer satisfaction and technological excellence. We are dedicated to delivering high-quality services and solutions to our clients, fostering a culture of collaboration and continuous improvement. Our mission is to empower businesses through technology, ensuring they are equipped with the tools and support necessary to thrive in a competitive landscape.

Role Responsibilities

• Provide on-site technical support for end-users regarding hardware and software issues.
• Diagnose and resolve technical problems in a timely manner.
• Install, configure, and maintain desktop systems, including software applications and operating systems.
• Assist with network configuration and connectivity issues.
• Perform regular system maintenance tasks, including hardware upgrades and software updates.
• Document support processes and maintain accurate records of issues and resolutions.
• Collaborate with IT teams to implement new technologies and support initiatives.
• Conduct training sessions for end-users on new software and technologies.
• Monitor systems for performance issues and potential risks.
• Manage IT inventory and assist with procurement of IT equipment.
• Ensure adherence to IT security policies and procedures.
• Provide remote desktop support as needed.
• Assist in the rollout of company-wide IT projects and initiatives.
• Respond promptly to service requests and prioritize according to urgency.
• Stay updated on industry trends and emerging technologies.
  
  

Qualifications

• Proven experience as a Desktop Support Engineer or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with various operating systems, including Windows, macOS, and Linux.
• Knowledge of network protocols and TCP/IP configuration.
• Experience with hardware installation and repair.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, ITIL, or similar are a plus.
• Experience with remote support tools.
• Basic knowledge of IT security best practices.
• Ability to handle high-pressure situations and prioritize effectively.
• Experience in documenting technical processes and procedures.
• Highly organized with good time management skills.
• A commitment to continuous learning and professional development.
  
  

Skills: security,hardware troubleshooting,communication,basic,customer support,problem-solving,remote support,collaboration,it,desktop support,network configuration,it security,remote desktop,time management,system maintenance,software,operating systems,software installation