EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: IT Support / Desktop Engineer

BU/Segment: Enabling, IT

Location: London, United Kingdom (Full time in the office)

Employment Type: Umbrella Contractor (Inside IR35)– Long-term contract

Summary of the role:

We are looking for a proactive and enthusiastic IT Support Engineer to join our team on a fixed-term contract. This role is a great opportunity for someone with 3-4 years of experience in IT support or a similar field who is eager to learn, grow, and make a real impact. While technical skills are valued, we are equally focused on finding someone with a positive, can-do attitude, a willingness to work hard, and the drive to take ownership of their development. You will receive support and guidance from the team, but the role also requires someone who can work well independently, take initiative, and problem-solve with confidence. Some flexibility for occasional after-hours or weekend project work may be required.

As part of your duties, you will be responsible for:

• Installation and configuration of Windows operating systems and essential software
• Troubleshooting M365/O365 issues and providing end-user support
• Diagnosing and resolving hardware issues, including desktop, laptop, and peripheral equipment
• Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking)
• Providing support for MacBooks and macOS (hardware and software)
• Device management and deployment using Intune (ideal)
• Supporting Citrix environments (ideal but not mandatory)
• Working knowledge of ServiceNow for ticket management and incident resolution
• Supporting meeting room technology and AV equipment
• Assisting with security best practices and endpoint protection tools (ideal)
• Familiarity with cloud platforms such as AWS, Azure, and Google Cloud (ideal but not mandatory)
• Experience with Jira and Confluence (ideal)
• Supporting server patching and updates (ideal but not mandatory)

Qualifications and experience we consider to be essential for the role:

• 3–4 years’ experience in a similar IT support or desktop support role
• Strong experience supporting Windows and macOS operating systems
• Demonstrable experience with Microsoft 365 and general IT troubleshooting
• Hands-on experience with ServiceNow or similar ITSM tools
• Strong understanding of general hardware, software, and network issues
• Fluent written and spoken English with excellent interpersonal skills

Skills and Personal attributes we would like to have:

• A positive, can-do attitude with a strong sense of professionalism
• Excellent communication and problem-solving skills
• A collaborative team player who can also work independently
• Willingness to be available during evenings and weekends when required for projects
• Strong attention to detail and commitment to quality service delivery
• Adaptability and eagerness to learn new technologies