Desktop Support Engineer

• Troubleshooting VOIP related issue Unable to make callCall connects with no sound VOIP phone does not turn On Echo during voice call
• Knowledge of LAN and WAN Systems
• First level Support to end users
• Escalation and resolution follow-up with other parties like vendors
• Microsoft Office Suite 2003/2007/2013 Configuration and support of MS-Outlook,O365 and other emailing systems
• Support Skype/Teams
• Windows XP/7/10 and Apple Macintosh Operating systems
• Understand Active directory
• Understand protocols ¿ LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
• Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
• Network end point testing
• Antivirus End point protection
• Should be able to configure and trouble-shoot business standard applications