Roles & Responsibilities - Desktop Support

• Handling tickets which are required onsite support
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Incident management, change management and problem management
• Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
• Knowledge of Networks.
• Knowledge of AD, DNS, DHCP, Cloud backup.