Q Analysts is looking for a Desktop Support Engineer for one of its clients located in Oakland, CA. Job Description: * You will support a robust Microsoft based network running NT/2000 and Exchange. Server, PC, MAC and Laptop expertise needed to perform the duties of this position. Job Responsibilities: * Monitor daily activity. * Assist with purchase orders for hardware and software procurement and other administrative duties. Install and maintain network hardware and software. * Troubleshoot network usage and computer peripherals. Install new users. * Install new applications. * Perform system backups and data recovery. * Resolve network communication problems independently. * Assist with PC installation, maintenance, E-mail administration, disk capacity monitoring and network security. Required Skills: * Required Education: BA/BS Degree (Ideally in Computer Science) * 3 years in a Desktop Support role. * Experience working as a Tier Level 2 or 3 Workstation Support / Desktop Support role. * Troubleshooting Hardware and software. * Knowledge of systems software to determine if a malfunction is in the hardware or in the software. * Experience installing and deploying Windows based computers. * Experience training end users. * Certification may be required. Preferred skills: * Healthcare or Managed Care experience