Desktop Support

Pay: 30/hour w2

Start: ASAP

Duration: 12+ months

Location: Chicago, IL

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Help with W10 to W11 migrations/refreshes / any windows project
• Respond to dispatched assignments via tickets or another request by end-users
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary
• Be able to multitask and prioritize many different projects

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 5+ years of experience
• Previous ServiceNow / large ticketing exp
• Previous AD experience
• Teachable
• Able to hit the ground running
• Able to pass a background check and drug test prior to starting

https://www.gtntechnicalstaffing.com/insurance-and-benefits/