Role: Desktop Support Analyst

Location: Manhattan,NY

Duration: Long term

Day One Onsite

Roles and Responsibilities for Support Analyst position.

The Support Analyst will provide support to End Users on a variety of computing issues.

Job Responsibilities And Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues

Provide technical support by phone, remote access, deskside, or site visits as required

New hire device setup/Imaging

Experience utilizing ticketing systems

Ensure tickets are accurately documented and resolved in accordance

Device inventory management

Position may require working extended hours or occasional night/weekend as required

Excellent communication skills both verbal and written

Ability to multi-task in a fast-paced environment

Office 365 Productivity Tools

VPN troubleshooting/connectivity

Mobile Device Support

Follow Client Compliance Standards Preferred Qualifications

1+ year(s) relevant technical field experience

Windows 10 support experience

Prior Help Desk experience

Prior ticketing system experience, such as ServiceNow

Ability to write clear, concise documentation

Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success

Strong written and verbal communication skills