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Description
We are looking for a skilled Desktop Support Analyst II to join our team in McAllen, Texas. In this role, you will provide essential technical support for hardware, software, and network systems, ensuring seamless functionality for internal users. This position requires a proactive problem-solver who is committed to delivering excellent customer service and maintaining compliance with all applicable regulations.
Responsibilities:
Provide first-line technical support to employees, addressing and resolving hardware, software, and network-related issues.
Assist users with password resets and account access for various systems, including Active Directory and AS/400.
Monitor and report on system performance, server events, and ATM activities to ensure optimal operations.
Document and track all Help Desk inquiries in the incident management database, ensuring accurate records are maintained.
Follow up with internal customers to confirm that issues are resolved to their satisfaction.
Participate in job-specific training and other programs to stay updated on technology trends and best practices.
Maintain compliance with all federal and state regulations, as well as internal policies and procedures.
Identify and report any suspicious or unusual activity in accordance with risk control and loss prevention standards.
Support Apple and Android devices, ensuring proper configuration and functionality.
Collaborate with cross-functional teams as required to address complex technical challenges.
Requirements
High school diploma or equivalent with at least 6 months of experience in a technical support role; an Associate Degree in Computer Information Systems is preferred.
Proficiency in diagnosing and resolving technical issues in a Windows environment, including hardware and software troubleshooting.
Familiarity with technologies such as Cisco, Citrix, Dell, and backup systems.
Strong knowledge of Active Directory and configuration management tools.
Excellent verbal and written communication skills with attention to detail.
Ability to work independently with minimal supervision while managing multiple tasks.
Flexibility to work Monday to Friday with rotating Saturday shifts as needed.
Bilingual proficiency in English and Spanish is highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.