Job Title: Desktop Support Analyst

Department: Information Technology

Reports To: Coordinator, Technical Support

Job Code: 161

Number of Days: 522 Schedule

Pay: $60,651.13 - $65,631.13

Overtime Status: Non-Exempt

Posting Opens: March 14, 2025

Posting Closes: March 23, 2025

____________________________________________________________________________________

The Akron Board of Education announces an opening for a Desktop Support Analyst, Job Code 161, Time Schedule 522 (260 days). Salary $60,651.13 - $65,631.13. Collective Bargaining Unit – none. This is a School Employees Retirement System position.

Application must be made electronically through http://www.applitrack.com/akron/onlineapp/.

Please upload a letter of interest, resume, and/or appropriate documents, in addition to completing the online application. The Superintendent reserves the right to either keep the position open until suitable applicants are found or to cancel and repost the position with such changes as may be deemed appropriate. For further information, please contact Dr. Stacey Hodoh, Department of Information Technology, 330-761-2930.

Required

• Two-year Associate's degree, computer science major preferred and/or 3-5 years relevant experience and/or complete an internship with the Akron Public Schools Technology Services Department or equivalent combination of education and experience;
• Valid Ohio driver's license.
  
  

Major Responsibilities

• Hardware service and support
• Application support
• Inventory management
• Design procedural changes
• Technology purchase evaluations
  
  

Desired

• Excellent analytical, organizational, problem-solving, and communication skills;
• Ability to identify problems, run tests, and interpret the results;
• Ability to read and comprehend technical documents, compose letters, and respond to requests.
  
  

Position Description

• Performs technical troubleshooting and follows departmental procedures for diagnosing and resolving problems. This frequently includes reloading and/or replacement of hardware/software components. Prepares required forms and documentation regarding all troubleshooting activities;
• Works with the building Technology Support Specialist(s) and Principal(s) to ensure that the computer equipment and software is kept current and in good working order. Provides regular and ongoing support to buildings;
• Performs computer equipment set-up, installation, and testing. Installs and tests software and hardware upgrades;
• Monitors projects and problems, balances assignments and priorities, and performs follow-up. Properly documents current and anticipated projects and completes them in a timely manner;
• Provides assistance with hardware/software purchases, including making recommendations, getting prices, and assisting with purchase requisitions and associated forms (IF-1's);
• The employee will need to move from building to building throughout the day. The job requires moving of equipment (heavy and light) within or between buildings and to carry this equipment up flights of steps as needed.
  
  

If you require any special services (such as interpreter, braille or large print, or wheelchair-accessible accommodations) covered under the Americans with Disabilities Act of 1990, Public Law 101-336, Section 102, please call the Department of Human Resources at 330-761-2952. If you are using a TTY/TTD, please call the Ohio Relay Service, 1-800-750-0750.

Akron Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and transgender identity), disability, age, religion, military status, ancestry or genetic information (collectively, "Protected Classes").