Job Description Job Description: Desktop Engineering Manager Why Rate is the BEST Place to Work As a titan in mortgage lending and digital financial solutions, Rate Companies proudly operates with more than 6,400 employees stationed across over 800 branches nationwide, including Washington, D.C. Founded in the year 2000, we've assisted more than 1 million homeowners with their home purchase loans and refinances. In 2022 alone, we managed a total loan volume exceeding $33 billion. But we're more than just numbers; we're about innovation, offering competitive rates, and delivering customer service, that's second to none. Our accolades include Inside Mortgage Finance's Second Largest Retail Originator for 2023, Chicago Agent's Lender of the Year for the 7th consecutive year, Scotsman's Guide 2022 ranking for having more top originators than any other lenders, NerdWallet's Best Lenders for Low and No-Down-Payment Mortgages of 2022, and Forbes' Best Online Lender for First-Time Homebuyers in 2022. For more information, visit rate.com. What Makes Our Team Awesome We are a gritty group of passionate technologists on a mission to dominate the mortgage world! The Information Technology Team within Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we're doing it all. We build high-performing, self-organized, cross-functional agile teams that operate with minimal hierarchy. Information Technology team members hold themselves and others accountable and live and breathe the tenets of autonomy, mastery, and purpose. What's the Role? Responsibilities: * Lead Desktop Engineering Operations Across The Enterprise * Direct and mentor a team of desktop engineers responsible for architecting, maintaining, and evolving the enterprise-wide macOS and Windows desktop environments. Ensure consistent application of technical standards across business units and global office locations. * Standard Image Development and Configuration Management * Design and maintain enterprise-standard desktop and laptop images for Windows and macOS platforms. Leverage configuration management tools such as Microsoft Endpoint Manager (Intune/SCCM), Jamf Pro, or similar solutions to enforce compliance and ensure uniformity. * Enterprise Software Lifecycle Management * Oversee the end-to-end software lifecycle: packaging, deployment, updates, and patch management. Utilize automation tools to deploy applications, operating system updates, and security patches efficiently, ensuring minimum user disruption. * Enterprise Security and Compliance Enforcement * Implement and manage endpoint security controls in coordination with information security teams, including antivirus, disk encryption, vulnerability patching, and incident response support. Maintain compliance with regulatory standards as required. * Cross Functional Collaboration and Governance * Act as a liaison between Desktop Engineering and IT operations, SOC, IAM, TechSquad, Procurement, and other internal teams to align desktop initiatives with business objectives. Ensure clear communication and shared accountability during deployments and major changes. * Scalability and Innovation in Desktop Services * Drive automation, self-service capabilities, and endpoint management strategies that reduce overhead and improve user experience at scale. Assess and recommend technologies that support hybrid/remote workforces and enhance system performance and availability. * Team Development and Performance Management * Provide ongoing coaching, performance reviews, and career development planning for team members. Promote a culture of ownership, accountability, and continuous learning. Qualifications: * Leadership & Coaching * Demonstrates the ability to lead high-performing teams in a dynamic, fast-paced enterprise IT setting. Provides clear direction, supports employee growth, and addresses performance concerns with professionalism and care. * Enterprise-Scale Technical Acumen * Strong expertise in endpoint management platforms, automation, scripting (PowerShell, Bash), group policy, MDM/UEM, and security practices in a large, complex IT environment. * Strategic Execution * Translates business objectives into actionable desktop strategies that scale across thousands of users and devices. Balances long-term planning with day-to-day operational excellence. * Risk Awareness & Compliance * Maintains strong awareness of regulatory and cybersecurity standards. Ensures that desktop solutions are compliant, auditable, and well-documented. * Change Management & Communication * Skilled in navigating change initiatives, building consensus, and effectively communicating with executive stakeholders and technical staff alike. * Customer Centric Focus * Advocates for end-user satisfaction by implementing efficient, secure, and reliable desktop solutions. Monitors performance metrics and feedback to continuously improve services. Other Useful Details Employee Type: Full-Time Pay Range: $105,000-$110,000annual pay + bonus and/or commissions Location: Chicago, IL (Hybrid) Applications are being accepted for the next 30 days Rate Companies is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. #LI-Remote The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).